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  Merchandise Return Policy
Before returning any merchandise purchased through FingerLakesCoffee.com or cancelling any online order, return authorization/cancellation approval must be obtained.
Return Policy
FingerLakesCoffee.com will authorize no return after 30 days from the date of customer receipt of the item. Where applicable, products MUST be unopened, unworn and otherwise unused, and in like new, resalable condition. All returns must be pre-approved. Through the Contact Us section of this website, you must request and have received a Return Merchandise Authorization Number (RMA#) before sending any products back.
 
Please return all products attention your issued RMA# to:
FingerLakesCoffee.com Product Returns
Attn:  [Your Issued RMA#]
7330 Route 251
Victor, New York  14564
 
Merchandise returned without an accompanying RMA# will not be accepted. You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage.
 
Return Guidelines
Upon our acceptance of the your merchandise return, in conformity with the policies herein, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift gift certificate or equivalent, we will refund the balance due to a new gift certificate. Invoices for merchandise purchased on account will be voided.
 
Allow 14 business days (not including delivery times) from the day we receive your merchandise return for the processing of your credit. Additional charges (not to exceed the retail price) may be assessed for products returned with any missing items, such as manuals and accessories.
 
Non-Returnable Items
We are unable to accept returns on custom or special-order items. If any custom or special-order item we provide to you does not meet our high standard of quality we will take the steps necessary, at our discretion, to rectify this rare situation.
 
Non-Defective Merchandise
Non-defective merchandise which is returned in conformity with the policies herein is subject to a 25% (twenty-five percent) restocking charge, with a minimum charge of $10.00.
 
Defective Merchandise
Defective merchandise will be accepted for repair or replacement only. We reserve the right to determine if merchandise is to be repaired or replaced. No action will be taken and any warranty shall be deemed void if customer abuse is evident. We will reimburse you for your original shipping expenses for products that we verify to be defective.
 
Need To Cancel An Order You Placed Through This Website?
Orders placed through the FingerLakesCoffee.com online store may be canceled by submitting an 'Order Cancellation Request' through the Contact Us section of this website...however we start the fulfillment process almost immediately. For that reason it is possible, depending upon how much time has elapsed since your order was placed, that we have already shipped the product to you. In such a case an order cancellation request cannot be granted, and you will need to follow the product return procedures outlined above once you have received your merchandise.
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